Returns & Exchanges

At PinceNez.com we aim to ensure that our customers are always happy – and we know that this includes having an easy and stress-free return/exchange policy. To ensure you have the best shopping experience, please read our following policies and don't hesitate to message us if you have any questions!

What is our Return Policy?

Any purchase may be returned free of charge for a full refund within 14 days of receipt (starting from the date the carrier shows that the package was delivered).  After the 14-day mark, we are unable to accept returns. 

 

When can I expect to receive the refund? 

We pride ourselves on our quick and courteous customer service and work to process refunds without delay. Once your item(s) are received and inspected and your return approved, your refund will take 5-7 business days and will be returned via your original method of payment.

 

How do I make an Exchange? 

Just send us a message to let us know what you would like to get in exchange.

 

 

 

If you have any further questions regarding shipping, returns & exchanges please don't hesitate to contact us at pincenez@gmail.com

We hope you have a wonderful experience with PinceNez.com!